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Resolve Disputes

REALTOR® associations are responsible for enforcing the REALTOR® Code of Ethics. REALTOR® is a trademarked term given to members of the NATIONAL ASSOCIATION OF REALTORS® (NAR) who pledge to abide by the Code of Ethics.

How do I file a complaint against a REALTOR®?

Complaints against a REALTOR® can not be filed electronically. Here is more information about filing an ethics complaint.

NOTE: AAR is responsible for enforcing the Code of Ethics for 20 Arizona REALTOR® associations. If your dispute is with a member of the Southeast Valley Regional Association of REALTORS® (SEVRAR), contact their association at 480-833-7510 for assistance.

If you are working with a real estate professional who is not a REALTOR®, options may include contacting the Arizona real estate licensing authority.


Dispute Resolution Forms

Stats – Association Executives

 


Ethics

REALTORS® pledge to abide by a Code of Ethics, or code of conduct, to their clients, customers, members of the public and fellow REALTORS®. The enforcement of the REALTOR® Code of Ethics is the responsibility of the REALTOR® Association.
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Arbitration

Contractual or specific non-contractual disputes regarding compensation may be a REALTOR® obligation according to Article 17 of the Code of Ethics. To find out more, contact AAR at 602-248-7787 or 1-800-426-7274.
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Meditation

AAR appoints REALTOR® members as Mediators who are specifically trained to be objective listeners and encourage communication between the parties involved in an ethics complaint or arbitration dispute.
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Ombudsman

Trained REALTOR® Ombudsmen assist to identify and clear up any miscommunication between the parties, explain customary Arizona real estate business practices, and discuss available options without judgment.
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Buyer-Seller Disputes

Some Arizona real estate purchase contracts provide remedies to resolve disputes between buyers and sellers. Disputes may concern earnest money, property condition, and others.
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