Certified Residential Property Manager

Property Management:  Certified Residential Property Manager (CRPM)

This program is dedicated to property management offering classes that can be used for real estate license renewal. This program was developed and designed to hone  knowledge and skills in topics that relate to the day to day business of a property manager. The curriculum was developed in concert with property management attorneys and long time property manager practitioners.  (this certification is not an NAR program)

The Property Management Bootcamp either the basic or advanced course is a required course for everyone.  Property Managers  with less than 2 years of property management experience are required to take the basic bootcamp (Will the Real Property Manager Please Stand Up).  Property Managers with more than 2 years experience can take either the basic or the advanced bootcamp.

To earn the certification, students must complete all the required curriculum within three years of the first course taken.  The first official CRPM course was offered in August 2015.

Required Curriculum includes:

Topics covered in this program include:  property management bootcamp, accounting, contracts, agency, fair housing, agency, ethics, legal, disclosure, plus one elective course.  All classes are approved for c/e credit and 3 hours in length with the exception of the 6 hour Property Management Bootcamps.  Courses can be taken in any order.

CRPM Requirements & Last Class Form

Certification criteria:

  • Successful completion of the course requirements within three years of taking your first course (CRPM certification rollout was in August, 2015)
  • Complete and submit the CRPM Completion Form to AAR after your last class
  • Hold active membership in either NAR, NARPM, IREM, AMA

Click here to access the CRPM FAQs

Re-Certification:  Attend a free webinar annually.  Webinar will be posted every January 1 and must be viewed prior to March 31 of each year. There are no certification or recertification dues.

2016 CRPM Instructors

CRPM Instructors:  Mike Mumford, Sue Flucke,  Mike Mulvena, Steve Urie, Denise Holliday and Steve Schultz.

Complete List of Approved Courses:  (Please refer to this list of classes to verify the class you took counts toward the CRPM certification)


T100:  Accounting (choose 1) Approved Instructors
T101 Property Management Trust Accounting Mike Mumford
T102 Advanced Property Management Trust Accounting Mike Mumford
T103 Trust Accounting:  Show Me the Money Sue Flucke/Mike Mulvena

B100: Code of Ethics (choose 1)
B101 NARPM Code of Ethics Mike Mumford
B102 NAR Code of Ethics & Property Management Sue Flucke/Mike Mulvena

L100:  Landlord & Tenant Act (choose 1)
L101 Arizona Landlord Tenant Act Part 1 Denise Holliday
L102 Case Studies in ARLTA Part II Denise Holliday
L103 Unlocking the Mysteries of ARLTA Denise Holliday
L104 Lanlords and Tenants Playing Fair Denise Holliday
L105 Risk Reduction for Property Managers Steve Schultz
L106 Top 10 Risk Issues in Property Management Denise Holliday

F100:  Fair Housing  (choose 1)
F101 Accidental Fair Housing Denise Holliday
F102 Fair Housing for the Property Manager Sue Flucke

D100:  Disclosure  (choose 1)
D101 A Property Managers Duty to Disclose to the Public Denise Holliday
D102 Property Management bootcamp – The Rules Sue Flucke/Mike Mulvena
D103 AAR’s Residential Lease Owner’s Property Disclosure Statement Denise Holliday

C100:  Contract Law (choose 1)
C101 The Ins and Outs of the AAR Forms and Do I Have to Use Them
C102 AAR Property Management Agreement
C103 The Anatomy of the Property Management Agreement Sue Flucke/Mike Mulvena
C104 The Anatomy of the AAR Lease Agreement Sue Flucke
C105 Overview of the AAR Property Management Forms Sue Flucke
C106 Property Management Bootcamp – The Risks Sue Flucke/Mike Mulvena
C107 Property Management: – AAR Forms & Legal Issues
C108 Leasing for Single Family Homes Steve Schultz
C109 Name That Form Denise Holliday

A100:  Agency  (choose 1)
A101 Agency in Property Management Sue Flucke

E100:  Electives (choose 1)
E101 BMC For Property Managers Sue Flucke
E102 Do It Right or Get the Heck out of Property Mgmt Sue Flucke
E103 3 P’s of Broker Audits Sue Flucke
E104 How to Evict a Tenant Legally and Practical Application Denise Holliday
E105 Intro to Property Management Steve Schultz
E106 Arizona Medical Marijuana Act Denise Holliday
E107 Legal Hotline & Trends in Property Management Jesi Wolnik/Rick Mack
E108 Landlord Tenant Relations: Maintenance & Repairs Denise Holliday/Sue Flucke/Mike Mulvena

G100: Bootcamp (choose 1)
G101 Basic – Will the Real Property Manager Please Stand Up Sue Flucke/Mike Mulvena/Denise Holliday
G102 Advanced Property Management Bootcamp Sue Flucke/Mike Mulvena/Denise Holliday
G103 rCRMS: Leasing Essentials Sue Flucke/Denise Holliday


CRPM Class Calendar Through AAR: 

Denise Holliday, Steve Schultz, Steve Urie and Mike Mulvena offer classes outside of AAR’s Education Outreach Program – contact them directly to schedule a course with them.   Registration flyers/details for classes scheduled through AAR can be found on the AAR calendar 30 days prior to the class  http://www.aaronline.com/calendar/

Upcoming Classes:

Association Date Class Instructor
WeMAR April 30, 2019 CRPM:  Landlords and Tenants Playing Fair (PM) Denise Holliday
Live Streaming May 17, 2019 CRPM:  Trust Accounting: Show Me the Money/A Property Manager’s Duty to Disclose Mulvena/Holliday
Phoenix May 21, 2019 CRPM:  Property Management Bootcamp Holliday/Mulvena
West Valley
May 23, 2019 CRPM: Agency & Property Management (PM) Sue Flucke
WeMAR June 14, 2019 CRPM: Property Management – The Risks (PM) Sue Flucke
Phoenix July 30, 2019 CRPM: Agency in Property Management (AM) Sue Flucke
Live Streaming August 13, 2019 CRPM:  Fair Housing for Property Managers/Landlords and Tenants Playing Fair Flucke/Holliday
West Valley
August 20, 2019 CRPM: Advanced Property Management Bootcamp Flucke/Holliday
October 4, 2019 CRPM: A Property Managers Duty to Disclose to the Public (PM) Sue Flucke
SEVRAR October 25, 2019 CRPM:  Advanced Property Management Bootcamp Flucke/Holliday
Live Streaming November 12, 2019 CRPM: Landlord Tenant Relations: Maintenance & Repair (AM) Denise Holliday


National Association of Residential Property Managers (NARPM)


CRPM Logos