Certified Residential Property Manager

Property Management:  Certified Residential Property Manager (CRPM)

This program is dedicated to property management offering classes that can be used for real estate license renewal. This program was developed and designed to hone  knowledge and skills in topics that relate to the day to day business of a property manager. The curriculum was developed in concert with property management attorneys and long time property manager practitioners.  (this certification is not an NAR program)

The Property Management Bootcamp either the basic or advanced course is a required course for everyone.  Property Managers  with less than 2 years of property management experience are required to take the basic bootcamp (Will the Real Property Manager Please Stand Up).  Property Managers with more than 2 years experience can take either the basic or the advanced bootcamp.

To earn the certification, students must complete all the required curriculum within three years of the first course taken.  The first official CRPM course was offered in August 2015.

Required Curriculum includes:

Topics covered in this program include:  property management bootcamp, accounting, contracts, agency, fair housing, agency, ethics, legal, disclosure, plus one elective course.  All classes are approved for c/e credit and 3 hours in length with the exception of the 6 hour Property Management Bootcamps.  Courses can be taken in any order.

CRPM Requirements & Last Class Form

Certification criteria:

  • Successful completion of the course requirements within three years of taking your first course (CRPM certification rollout was in August, 2015)
  • Complete and submit the CRPM Completion Form to AAR after your last class
  • Hold active membership in either NAR, NARPM, IREM, AMA

Click here to access the CRPM FAQs

Re-Certification:  Attend a free webinar annually.  Webinar will be emailed once a year and must be viewed prior to the date listed in the renewal email. There are no certification or recertification dues.

2016 CRPM Instructors

CRPM Instructors:  Mike Mumford, Sue Flucke,  Mike Mulvena, Steve Urie, Denise Holliday and Steve Schultz.

Complete List of Approved Courses:  (Please refer to this list of classes to verify the class you took counts toward the CRPM certification)


Accounting (choose 1) Approved Instructors
Property Management Trust Accounting Mike Mumford
Advanced Property Management Trust Accounting Mike Mumford
Trust Accounting:  Show Me the Money Sue Flucke/Mike Mulvena

Code of Ethics (choose 1)
NARPM Code of Ethics Mike Mumford
Property Management & the NAR Code of Ethics Sue Flucke/Mike Mulvena

Landlord & Tenant Act (choose 1)
Arizona Landlord Tenant Act Part 1 Denise Holliday
Case Studies in ARLTA Denise Holliday
Unlocking the Mysteries of ARLTA Denise Holliday
Lanlords and Tenants Playing Fair Denise Holliday
Risk Reduction for Property Managers Steve Schultz
Top 10 Risk Issues in Property Management Denise Holliday

Fair Housing  (choose 1)
Accidental Fair Housing Violations Denise Holliday
Fair Housing for Property Managers Sue Flucke

Disclosure  (choose 1)
Property Manager’s Duty to Disclose Denise Holliday
Property Management bootcamp – The Rules Sue Flucke/Mike Mulvena
AAR’s Residential Lease Owner’s Property Disclosure Statement Denise Holliday

Contract Law (choose 1)
Ins and Outs of the AAR Forms and Do I Have to Use Them?
AAR Property Management Agreement Contract
The Anatomy of the AAR Property Management Agreement Sue Flucke/Mike Mulvena
The Anatomy of the AAR Lease Agreement Sue Flucke
Overview of the AAR Property Management Forms Sue Flucke
Property Management Bootcamp – The Risks Sue Flucke/Mike Mulvena
Property Management: – AAR Forms & Legal Issues
Leasing for Single Family Homes Steve Schultz
Name That Form – Property Management Denise Holliday

Agency  (choose 1)
Agency in Property Management Sue Flucke

Electives (choose 1)
Do It Right or Get the Heck out of Property Mgmt Sue Flucke
3 P’s of Broker Audits: Panic, Process & Procedures Sue Flucke
How to Evict a Tenant Legally and Practical Applications Denise Holliday
Intro to Property Management Steve Schultz
Understanding Arizona’s Medical Marijuana Law Denise Holliday
Legal Hotline Issues & Trends in Property Management Jesi Wolnik/Rick Mack
Landlord Tenant Relations: Maintenance & Repairs Denise Holliday/Sue Flucke/Mike Mulvena

Bootcamp (choose 1)
Will the Real Property Manager Please Stand Up? Sue Flucke/Mike Mulvena/Denise Holliday
Advanced Property Management Bootcamp Sue Flucke/Mike Mulvena/Denise Holliday
rCRMS: Leasing Essentials Sue Flucke/Denise Holliday


CRPM Class Calendar Through AAR: 

Denise Holliday, Steve Schultz, Steve Urie and Mike Mulvena offer classes outside of AAR’s Education Outreach Program – contact them directly to schedule a course with them.   Registration flyers/details for classes scheduled through AAR can be found on the AAR calendar 30 days prior to the class  http://www.aaronline.com/calendar/

Upcoming Classes:


National Association of Residential Property Managers (NARPM):


CRPM Logos