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The Arizona Association of REALTORS®, a voluntary trade association, lacks jurisdiction over an individual’s real estate license which is issued by and held with the Arizona Department of Real Estate. Furthermore, the Arizona REALTORS® ethics complaint process cannot provide you with monetary relief. If you believe that a real estate licensee has violated Arizona real estate statutes or the Arizona Administrative Code, you may file a complaint with the Department of Real Estate as alleged violations of Arizona law are reviewed, investigated, and processed through the Department’s Enforcement and Compliance Division.

NAR Code of Ethics

Filing an ethics complaint can be done electronically.  Alternatively, you may download and complete the form. If you do not have a family member or friend to assist you, please contact the Arizona Association of REALTORS® for assistance at (602) 248-7787.

Many issues result from a misunderstanding or a failure in communication. Arizona REALTORS® recommends that you first make reasonable efforts to communicate with your real estate professional or a principal broker in the firm. If the issue is still not resolved then consider Arizona REALTORS® Ombudsman and Mediation alternative dispute resolution processes.

If you decide to file a formal ethics complaint keep in mind that the entire process can take between 90 and 150 days.

NOTE: The ethics complaint process does not award monetary damages.

Monetary Disputes with a REALTOR®

Arbitration facilities are provided by the REALTOR® association as a service to its members. Arbitration is not a disciplinary proceeding nor does it award damages. There are certain disputes that REALTORS® are obligated to arbitrate as a part of their membership duties.

Be aware that not every situation may be arbitrated at a REALTOR® association. Most disputes with clients or customers do not fall under the association’s jurisdiction and must be handled through the civil courts. Also, disputes involving clients or customers require that the client or customer sign an agreement to arbitrate and to be bound by the arbitration, which means further legal action would most likely be precluded.