To understand regulatory requirements for running an office and setting up expectations for your agents:
- Download the Arizona Dept. of Real Estate Model: Broker’s Policy and Procedure Manual
- Customize the manual template for your firm
Remember: Your manual is a “living document” that should be reviewed and updated annually, especially if laws or practices change.
Checklist: Policy Manual Musts – REALTOR® Magazine
Field Guide to Real Estate Office Policy Manuals – National Assn. of REALTORS®
Real Estate Office Management (book) – Real Estate Education Co.