Agent Safety Alert Program (ASAP) FAQs
Q: What does ASAP mean?
A: ASAP is an acronym that stands for “Agent Safety Alert Program.”
Q: What is ASAP?
A: ASAP is a text based alert program that was created as a means to notify Arizona REALTORS® of a possible safety threat.
Q: What is the criteria for an ASAP alert?
A: (1) The health, safety, or well-being of a REALTOR® or client is in imminent danger; and/or (2) Help is needed to locate a missing person, apprehend a suspect, and/or place other REALTORS® on notice of a possible threat.
Q: How does ASAP work?
A: Once it is determined that an incident meets ASAP criteria, members will receive a text alert. The text will be similar to an Amber or weather alert, but will only be sent once, unless there are extenuating circumstances that require a second text.
Q: What type of information will be included in the text alert?
A: In 280 characters or less, the text will describe the incident and the general area in which the incident occurred. The text will also contain a link that the receiver can click on for additional information.
Q: Do I need to sign up to receive an ASAP alert?
A: No. All REALTORS® will automatically be signed up to receive ASAP alerts.
Note: Please ensure your local association has your current cell phone number so that you may receive ASAP alerts.
Q: Can I opt out of receiving an ASAP alert?
A: Yes. REALTORS® may opt out of receiving future alerts by choosing one of the following options: (1) email email@example.com; (2) reply to an ASAP alert with the text “opt-out,” “unsubscribe,” “remove,” or “stop;” and (3) send a text message containing the word “stop” to the number 313131.
Q: How will I know if an ASAP alert is sent?
A: If you are located in the geographic area where an incident occurs, you will receive a text alert notifying you of the incident.
Q: How do I report an incident?
A: Incident reports can be submitted to AAR via phone or through the internet at https://www.aaronline.com/manage-risk/realtor-safety/asap-safety-report/. Regardless of whether a report is submitted to AAR, any safety issue should immediately be reported to local law enforcement.
Q: Will the reporting individual’s name remain anonymous?
A: Yes. AAR will only release an individual’s name if it is the name of a missing person.
Q: What if a reported incident does not meet ASAP criteria?
A: If an incident does not meet ASAP criteria for a text alert to be issued, that incident will still be posted on AAR’s REALTOR® Safety webpage for members and the public to access.
Q: Will receiving an ASAP alert cost me any money?
A: If you have an unlimited texting plan, there will be no charge. If, however, you have a plan that charges for receiving texts, the charges will vary depending on the provider and plan chosen.
Q: Where can I go to get information about ASAP alerts?
A: Members that receive an alert will be able to immediately access a link to AAR’s REALTOR® Safety webpage which will have more information. Members and the public alike may go to AAR’s REALTOR® Safety webpage at any time to get information about current and prior alerts. The website is https://www.aaronline.com/manage-risk/realtor-safety/.