The Ombudsman Process is intended to provide enhanced communications and initial problem-solving.

Trained REALTOR® Ombudsmen help to identify and clear up any miscommunication between the parties, explain customary Arizona real estate business practices, and discuss available options without judgment.

Ombudsmen do not determine whether ethic violations have occurred, rather they anticipate, identify and resolve misunderstandings and disagreements before matters ripen into disputes and possible charges of unethical conduct.

Ombudsmen can field and respond to a wide variety of inquiries and complaints, including general questions about real estate practice, transaction details, ethical practice and enforcement issues. They can also receive and respond to questions and complaints about members, may contact members to inform them that a client or customer has raised a question or issue and can contact members to obtain information necessary to provide an informed response.

Ombudsman Process

Arizona Association of REALTORS® cannot affect an Arizona Real Estate License. If your pursuit is to affect an Arizona real estate agent’s license, refer to the Arizona Department of Real Estate (ADRE)