9:00 am – 9:15 am Introduction to the Workshop - Paula Monthofer, President 9:15 am – 9:40 am Module 1 – Scott Drucker, AAR General Counsel Changes to the Code of Ethics + Brief Synopsis of Complaint Trends 9:40 am – 10:05 am Module 2 – Carole Ridley, Professional Standards Administrator Common Issues a. No Investigations b. Grievance Member Responsibilities c. Hearing Panel Responsibilities 10:05 am – 10:30 am Module 3 – Paula Monthofer, Realty ONE Group - Mountain Desert Tech Ethics 10:30 am – 10:55 am BREAK 10:55 am – 11:20 am Module 4 – Ron Roberts, Realty Executives Arbitration + Procuring Cause 11:20 am – 11:45 am Module 5 – Marge Lindsay, West USA Realty Mistakes that can lead to an appeal + how the appellate process works a. Has the hearing been conducted fairly? b. Have the parties had an opportunity to present evidence and conduct cross examination? 11:45 am – 12:45 pm LUNCH Case Studies – Larry Hibler, Realty ONE Group, Moderator 12:45 pm – 1:45 pm 1. Mock Grievance Committee Meeting – Arbitration 2. Mock Grievance Committee Meeting – Ethics 1:45 pm – 2:00 pm BREAK 2:00 pm – 3:00 pm 3. Mock Ethics Hearing