Home » Arizona REALTOR® VOICE

June 30, 2020


The Fair Housing Act and NAR’s Code of Ethics provide REALTORS® a strict set of guidelines that protect housing rights.

While Arizona REALTORS® knows that the consequences of an ethical or legal lapse in judgement can be costly, understanding how implicit bias can be equally if not more damaging is vital in protecting your business.

Test your knowledge with this Implicit Bias Test and then watch this video from the mind science experts at the 

Perception Institute to help ensure you avoid implicit bias in your daily business interactions. 


Earlier this week mortgage professionals reported a slight decrease in the number of Americans who have paused their mortgage payments.

While the numbers seemingly indicate that the real estate sector is rebounding to some degree, the truth is 4.2 million people in the U.S. are still working through forbearance.

One question that keeps coming up is, ‘Should people be worried about their credit as they emerge from forbearance?’

This article from Assistant CEO & General Counsel Scott Drucker details the impact of this financial situation on an individual’s credit score.



2020 Weekly Editions

June 23, 2020

Are You Adding Confusion to an Addendum?

Drafting accurate and unambiguous contractual addenda ensure the parties involved have a clear understanding of the details and expectations of a real estate transaction.

Are you exposing yourself to potential liability by inadvertently drafting an addendum that is confusing or not as precise as it should be?

10 Quick Tips to Improve Email Engagement

Whether you’ve been an Arizona REALTOR® for weeks, months, years or decades, you’ve likely sent a newsletter or email update to your list of contacts.

If you’re among the lucky ones who get 100% open rates stop reading. For the rest of us, a few tips and reminders may help to incorporate into your next email missive. HERE

2020 Home Ownership Month: A New Era

Helping clients successfully find a place they’ll call home is one of the most rewarding aspects of being a real estate agent.

Have a story you would like to SHARE? Submit your client’s story & we’ll select one to feature on the Home Ownership Matters website.

Legal Hotline


June 16, 2020

TransactionDesk: Tips, Tricks & Training

Let’s face it. Old school life jackets were less than ideal. Maybe they worked just fine, but we think advancements in technology have resulted in more people enjoying themselves around water.

The same can be said about form providers. Sure, the old form platforms are OK, but the technological advancements within TransactionDesk make it a great choice. Plus, you’ve already paid for it as a part of your Arizona REALTORS® membership.

If you’ve been waiting for the right time ​to try TransactionDesk, remind yourself of the old adage, ‘There’s no time like the present!’

To help you quickly get up-to-speed on real estate’s leading forms solution, look no further than our dedicated page of TransactionDesk resources.

From live streaming online classes with tested instructors to on-demand pre-recorded webinars, FAQs, and insightful tips and tricks, you’ll be ready in less time than you can say “Iceberg right ahead!”

Understanding Pool Barrier Laws

Because of the number of drownings and near-drownings in Arizona, most of which involve small children, most places around the state have enacted swimming pool barrier laws.

Generally, these laws require that all affected swimming pools (or certain other contained bodies of water) be protected by an enclosure surrounding the pool area, or by another barrier, that meets specific requirements.

“Know Before You Owe”TRID Rule Updates

The Consumer Financial Protection Bureau has just released a number of important updates related to TRID Title Insurance and Total of Payments Disclosures.

The useful updates come on the heals of an April 2020 TRID interpretive rule providing COVID-19 pandemic guidance.

Legal Hotline


June 9, 2020

Who Enforces Forcible Detainer Actions?

Arizona REALTORS® closely monitor court proceedings for litigation that could result in any change in the way the business of real estate is conducted.

Recently, a Court of Appeals interpretation of state statute related to evictions has changed who enforces forcible detainer actions.

In this article by Assistant General Counsel Nikki Salgat, you’ll learn the details of the case and what property owners now need to know about which judicial jurisdiction they must file eviction documents with.

10,000 Pennies For Your Thoughts?

Sharing your professional experience with clients is one of the most valuable services REALTORS® provide.

Managing expectations and helping people understand a complex financial transaction can help reduce anxiety especially when faced with the twists and turns they’ll face during a stressful time.

This month, we want to HEAR FROM YOU with what you think is the most important tip you give to first-time homeowners.

Your response could win you a $100 gift card to Bed Bath and Beyond (Triple B for those in the know) that you can pass along to a client or even spend it yourself!

Later this month we’ll share the responses and reward a random entry with a shiny $100 BB&B gift card to enjoy!

The Power of the R®

If you’ve been an Arizona REALTOR® for any amount of time, you know that your membership benefits from the National Association of REALTORS® and your state association evolve and adapt frequently. Now more than ever, it’s important that REALTORS® are taking advantage of the package of valuable benefits available to them.

This presentation from award-winning Arizona REALTOR® and resident ROCKSTAR Lisa Paffrath uncovers the tools and resources that are FREE and will help you and your business save money.

Legal Hotline


June 2, 2020

Finding Peace in Turbulent Times

Arizona REALTORS® are known nationwide for being among the Best Prepared Real Estate Practitioners with the Highest Standards.  That’s why so many of our members are asked to share their secrets to success at meetings around the country.

The latest example was former 2017 President Paula Monthofer and her featured presentation during the 2020 National Association of REALTORS® Legislative Meetings.  Watch this compelling discussion, where Paula will guide you through techniques and resources to help you stay calm and focused in today’s uncertain environment. 

Anticipatory Breach

Assistant CEO & General Counsel Scott Drucker serves up an ice-cold helping of legal analysis in this month’s Legal Scoops.

Can you identify the difference between an expression of doubt and “positive and unequivocal” statement that may result in anticipatory breach?

Relief Hotline Assists AZ REALTORS®

In response to the unique financial challenges to members, Arizona REALTORS® launched the Relief Hotline.

Having proved very successful, and with REALTORS® returning to work stronger than ever, the hotline has been suspended, having accomplished its mission.

Legal Hotline


May 26, 2020

REALTOR® Value Flyer

Arizona REALTORS® are constantly working to help provide the tools you need to grow your business.

The Professional & Business Development and Business Services & Technology Committees collaborated to create an online tool that can be used by members to articulate the REALTOR® value to the consumer.

The new value proposition flyer, “A REALTORS® Value To You,”

Members can use the Arizona REALTORS® branded version or follow the directions on the page to upload their brokerage logo.

Sine Die 2020

The 54th Arizona House has completed its work for 2020 and due to the efforts of your Legislative & Political Affairs team, Arizona REALTORS® emerged with more clout than ever before.

Government Affairs Director Matt Contorelli gives you the skinny on a turbulent session where the impacts of COVID-19 overwhelmed the end of session.

June 1st Forms Revision Release

What do the H.O.A. Condominium / Planned Community Addendum, BINSR and Counter Offer forms have in common?

Yep, they’ve been revised.

Check out the changes and be among the Best Prepared Real Estate Practitioners with the Highest Standards.

Legal Hotline


May 19, 2020

President’s Update

In this update from President Roberts, you will find an overview of the resources available to members.  From special access to relevant videos and financial assistance to revised forms, flyers, and addendums, this important information will help you and your business emerge stronger than ever.

Purchase Contract MLS Code

Our IT gurus have heard that some members have had an issue with the correct Firm MLS Code populating on the Residential Purchase Contract or a few other forms.

FHFA Delivers Certainty to American Homeowners

With so many families struggling with the financial impact of COVID-19, the Federal Housing Finance Agency has some good news for people currently in forbearance.

Legal Hotline


May 12, 2020

Legislative Update

Your legislative and government affairs team has been hard at work to minimize the impact of coronavirus on your business and reduce bureaucratic red tape wherever possible.

In this column, Government Affairs Director Matt Contorelli recaps a turbulent session where Arizona REALTORS® and their business interests were successfully represented at the state capitol.

Love Your Neighbor T-Shirt Sale

Russ Lyon Charitable Foundation Partners with Arizona Association of REALTORS® to Sell T-Shirts and Raise Funds to Benefit Arizona Housing Fund.

The sales started Monday, May 4th and runs through Monday, May 18th, 2020. Love Your Neighbor apparel will be produced and shipped after the ordering period ends.

Coronavirus & Fair Housing Pop Quiz

Are individuals who have COVID-19 covered under the disability protections of the federal Fair Housing Act?

Are you obligated to assist, or show or provide housing to someone who has or may have COVID-19?

If you aren’t quite sure about the answers to these questions, or just need a refresher, take a few minutes to review the guidance provided by NAR.

Legal Hotline


May 5, 2020

Scott’s Legal Scoops

Earlier this year Arizona REALTORS® revised the Residential Resale Purchase Contract to allow seller concessions on any expenditures that are accepted by a buyers lender.

In this edition of Scott’s Legal Scoops, hear from our Assistant CEO and General Counsel Scott Drucker as he recaps why the decision was made and what members can expect moving forward.

Tech Helpline

As COVID-19 continues to cause us to acclimate to working remotely, Arizona REALTORS® have a tremendous benefit at their fingertips with free access to Tech Helpline.

While most members call for immediate assistance with software repair or help desk support, Tech Helpline recently provided tips and best practices on how to participate and hold virtual meetings.

Relief Hotline FAQ’s w/Rick Mack

Arizona REALTORS® created a new FREE member benefit titled the COVID-19 Arizona REALTORS® Relief Hotline.

To help members access information about small business loans or unemployment benefits, we held a ZOOM meeting where Rick Mack shared common questions and discussed issues the hotline has received to date.

Legal Hotline


April 28, 2020

Compliance with Arizona Blue Sky Laws is Critical

Arizonans enjoy sunny skies nearly 300 days of the year, but are they up to speed on the state’s Blue Sky Laws?  These regulations set forth in the Securities Act of Arizona ensure people register with the AZ Corporation Commission and make it unlawful to omit or misrepresent material facts during the course of a transaction involving securities.

This week’s featured article recounts a scheme where someone violated the law by failing to disclose important details of a real estate investment project.

WEBINAR: Condos in Arizona

Need a refresher on the difference between condominiums and other property types? Want to be able to better navigate around incorrect property classifications commonly made by the County Assessor?

Watch this webinar featuring Patrick Ritchie, a Senior GRI instructor as he gives a comprehensive overview and in-depth details involved with condominium transactions sure to benefit you and your clients.

Unemployment for Independent Contractors

The process of accessing unemployment benefits under the recently passed CARES Act has frustrated many Arizona REALTORS®.

While new government programs oftentimes face a bumpy start, many people are understandably confused and discouraged with the process during a time when they face such extreme economic uncertainty.

Building on the recently created COVID-19 Relief Hotline, Assistant General Counsel Nikki Salgat has put together a step-by-step guide to help members apply and receive Pandemic Unemployment Assistance.

Legal Hotline

Arizona REALTORS® Forms Are For Member Use Only
Law Allows One Party To A Conversation To Record w/o The Other Party’s Consent

April 21, 2020

Preparing Your Clients for Remote Online Notarization Today and Beyond

The onset of coronavirus has fundamentally changed the way Arizona REALTORS® are working through complex real estate transactions.  While Remote Online Notarization was signed into law last year, Governor Ducey and Secretary of State Katie Hobbs have fast-tracked its implementation to further protect people from the spread of COVID-19 during this uncertain time.

In this comprehensive and detailed article by Certified Senior Escrow Officer Leslie Banes, you’ll learn everything you need to know about online notarization and how to best prepare your clients.

Scott’s Legal Scoops

Should an agent ever buy the house of a seller they are representing? Arizona REALTORS® Assistant CEO and General Counsel Scott Drucker serves up some tasty advice in the inaugural edition of our new feature, Scott’s Legal Scoops.

COVID-19 Certification for Property Access

Taking advantage of virtual showings during the coronavirus pandemic is a great way to make sure you are keeping yourself and others safe. 

With that in mind, Arizona REALTORS® have updated the Model Certification for Property Access to include a reminder about alternative ways to view a home.

Legal Hotline

April 7, 2020

Info & Resources from REALTORS® for REALTORS®

To help you navigate the (COVID-19) health crisis and its impact on the real estate industry, we’ve developed a webpage that consolidates the latest news and information on the constantly evolving situation. 

Model COVID-19 Certification For Property Access

Arizona REALTORS® has developed a document that may help ease their concerns by requiring individuals to agree to certain criteria before entering the property.

Sharing is Caring on TransactionDesk

Sharing documents with your team on TransactionDesk is a simple and efficient way to get things done without the hassle of emailing back and forth. Our tech team outlines the steps you can take to set up the connection.

Legal Hotline


March 31, 2020

What Does Governor Ducey’s Shelter Order Mean for REALTORS®?

With nearly 100,000 people working in real estate and related industries, it’s essential Arizona REALTORS® understand how governmental decisions are impacting their business.

Governor Ducey has issued numerous Executive Orders to deal with this evolving crisis, most recently the “Stay home, Stay healthy, Stay connected,” policy to limit the spread of COVID-19.

What does this really mean for REALTORS®? Assistant CEO and General Counsel Scott Drucker has an analysis that will help you better understand this latest development.

AZ REALTORS® Ready To Assist Buyers and Sellers, Taking Extra Precautions

From technology, safety precautions and issues related to potential delays, your state association stands ready to help you navigate the heath and economic crisis.

The demand for real estate remains strong and Arizona REALTORS® has compiled information and resources to help you serve your clients and our community.

COVID-19 Causes Suspension of Some Evictions

Arizona Governor Doug Ducey recently issued two Executive Orders dealing with the prohibition of “Essential Services” and the postponement of certain evictions.

In this article, Arizona REALTORS® Assistant General Counsel Nikki Salgat identifies commonly asked questions and answers for tenants, landlords and property managers based on what we know to date.

TransactionDesk Virtual Training

While attending TransactionDesk classes in person is off the table during this period of social distancing, you can still enjoy virtual classes from the comforts of home.

Take a few minutes and watch recorded webinars on Authentisign and TransactionDesk without ever changing out of your favorite sweats and 80s concert tee shirt you’ve got on.

Legal Hotline

March 3, 2020

Wells 101

With more than 120K Arizonans getting their water from a private well, are you prepared to talk with your clients about the procedures, rules, regulations, and forms that will be a part of their transaction?

WATCH WEBINAR
BONUS INFO: GUIDE FOR OPERATING SHARED WATER WELLS IN AZ

Preformed Pixels

For Arizona REALTORS®, creating Templates in TransactionDesk can reduce the time it takes to complete required documents as well as ensure accurate information is on their forms.

Our TDESK TEAM has a quick step-by-step primer on how to create these templates so you can start adding minutes to your day.

¿Pueden Tus Clientes Leer Esto?

Can your clients read the title of this article? If so, they may be interested to know that Arizona REALTORS® has translated its most often used forms and advisories into Spanish.

Legal Hotline

February 25, 2020

Mary Lee Greason Award

During last week’s Professional Standards Workshop, Arizona REALTORS® took the time to recognize a member with the Mary Lee Greason Excellence in Professional Standards Award.  The honor is bestowed upon someone who has exhibited a passion for professional standards through exceptional service, commitment, preparation, and leadership.

Arizona’s Youngest REALTOR®

All of us remember the 𝑾𝑯𝑶 𝒐𝒓 𝑾𝑯𝑨𝑻 that got us into the industry.  While some people came into real estate later in life, some figured it out much earlier.  While we were more interested in the latest Journey record or Star Wars movie, we recently became aware of a young man who became a REALTOR® while still in High School late last year and we had to meet him.

Counting Arizona

We all know that the number of people living here grows each day.  Whether it’s one of Arizona’s 5 C’s, (Climate, Citrus, Cattle, Cotton or Copper) or something else, we need to have the resources and infrastructure in place when the next million people move to the Grand Canyon State.

That’s why it’s so important we get an accurate count of the people who already live here.  In just a few weeks the U.S. Census Bureau will begin the process and Arizona REALTORS® can help make sure our communities get back what they pay in via their annual tax bill.  In this short video, Sindy Ready, the 2020 Scottsdale Area Association of REALTORS® President reveals how you can get involved, and make a little $$$ while doing it!

Legal Hotline

February 18, 2020

Presidential Preference Election

Today is the deadline for people to register to vote in Arizona’s March 17th Presidential Preference Election.

This year, the Democratic Party is the only political party holding a Presidential Preference Election. To participate, a voter must be registered as a Democrat by 11:59 p.m. tonight. You can register HERE, or visit our webpage for more information on upcoming elections, candidates and how to participate in the rest of Arizona’s elections in 2020.

Digital Document Depot

One of the many features available in TransactionDesk is unlimited storage.  This week, our TDESK experts walk you through the steps to save your documents in DocBox.

Silver Tsunami Causing Homelessness?

According to a recent study released by the Maricopa Association of Governments, the number of unsheltered homeless has jumped a staggering 200% over the last six years.

As the cost of housing continues to increase, it’s becoming more important to find solutions for Arizona’s most vulnerable people. While there may not be an easy solution, Arizona REALTORS® are partnering with the Arizona Community Foundation to build a dedicated funding source for nonprofit agencies that build and operate permanent supportive, low-income and working poor housing units.

Legal Hotline

February 11, 2020

Are you READE for this video?

Logging into TransactinDesk?

Well, well, well, A webinar on water wells.

Legal Hotline

February 4, 2020

Problem: Homelessness /// Solution: AZ Housing Fund

With more than 10K individuals looking for housing, the growing number of homeless living in Arizona is nearing crisis levels.

While there isn’t an easy solution to completely solve the problem, one organization has developed a mechanism where people can help reduce homelessness. Combined with the Arizona REALTORS® supported ESCROW DONATION PROGRAM, better days lie ahead for low income and the working poor.

New Guidance for Assistance Animals

Housing providers are often faced with tenant requests for assistance animals. While accommodating some requirements can be fairly straight forward, others can be more difficult.

To help people understand the complex regulations of the Fair Housing Act, specifically the rules related to assistance animals, the Department of Housing and Urban Development recently issued formal guidance to help clarify many of the issues that have come up during these conversations with tenants with disabilities.

In this article, Arizona REALTORS® Assistant General Counsel Nikki Salgat provides an in-depth analysis of the significant clarifications and discusses the best practices outlined in the official notification.

Accessing Accessibility

Some of our clients face unique challenges when looking for a home that meets their accessibility requirements. 

In this special column, the founder of AbleUSA reveals how Arizona REALTORS® can best help seniors or others with special needs through the process and find a place they are comfortable calling home.

Legal Hotline

January 28, 2020

Blight to Beauty

REALTORS® know better than most how important a vibrant, welcoming community can be. Not only is it important to our clients, but it’s also a point of pride for those who already live there.

However, we all come across so-called “eyesores” that we would like to see transformed into something that makes the neighborhood an even better place to live.

Did you know that NAR has grants to do just that?

REAL ESTATE & REAL ID

In just over 250 days, the Driver License most of us have will no longer be accepted to fly or enter federal buildings. However, does the REAL ID ACT have any impact on REALTORS? What about our mortgage partners who have to verify identity?

Just recently, an Escrow Officer in Arizona ran into an out-of-state ID that had “Not for REAL ID Purposes” written on it. Is this ID acceptable? What should she do?

TransactionDesk® Tips & Fab Features

The reviews are in! As more and more Arizona REALTORS® begin to use TransactionDesk®, most are finding it to be a better forms platform.

Since its implementation, nearly 10,000 users have completed 50K transactions.

Legal Hotline

January 21, 2020

REALTOR® Day at the Capitol

Less than 24 hours into the 54th legislative session, Arizona REALTORS® met with state leaders to express their concerns and advocate for the industry.

New CPOA Addendum

As the number of commercial properties governed by an association similar to an HOA has grown, it became clear that Arizona needed a form that formally discloses fees that become payable upon close of escrow.

Recently, a dedicated group of individuals set out to create the Commercial Property Owner’s Association Addendum.

Professional Standards Workshop

When can a seller compel arbitration?  Who can file an ethics complaint?  Who actually has the right to due process?  If you need a refresher on Professional Standards, we’ve got an important workshop coming up!

Legal Hotline

January 14, 2020

Residential Purchase Contract to be Revised

Arizona REALTORS® will soon an updated Residential Purchase Contract with three important revisions.

  • Solar Lease / Solar Loan Assumption Addendum
  • Smart Home Devices
  • Seller Concessions

New App Lets You Personalize and Share Social Media Content

Did you know that a new app provides you with a powerful tool to easily access, personalize and leverage “That’s Who We R” campaign assets across social marketing channels? It’s true and takes only a few minutes to set up.  Don’t believe us?  Listen to Shane Cook from South East Valley Living talk about the technology.

Adding Forms to Transactions

This week’s hot tip is all about adding standalone forms in TransactionDesk.  Our experts lay it out in five easy steps.

Legal Hotline

January 7, 2020

Buyer Contingency Addendum

Arizona REALTORS® have dozens of forms that make complex financial transactions manageable.  While each form itself is valuable, special attention should be paid to the Buyer Contingency Addendum.

In this Contract Conversation, our Assistant CEO and General Counsel Scott Drucker and Stephen Gomez of Real Living Properties For You discuss the form and reveal several areas where REALTORS® need to be extra careful.

zipForm Benefit Transition

With access to MLS Connect and zipForm Mobile set to expire during the second week of January, Arizona REALTORS® are making their final decisions whether to purchase these zipForm add-ons or utilize the TransactionDesk platform which offers comparable services at no cost. 

Legal Hotline