- Most internet orders will be processed and confirmed the same day.
- Orders placed each week before 9:00am Thursday will be shipped on Friday.
- Orders placed after 9:00am Thursday will be shipped the following Friday.
- Single orders are shipped via USPS. Volume and bulk orders will be shipped via UPS. A physical address is required for shipment. We cannot ship to P.O. boxes.
- We verify all credit cards before shipping. In some cases, this may delay stated delivery dates.
Expected Delivery Dates:
- All dates are estimates and may vary.
- Standard Ground: 3-7 business days after order processing
- UPS shipping: 2-5 business days after order processing
Returns, Exchanges, and Backorders
Returns and Exchanges:
- The book(s) may be returned for exchange or refund within 30 days after shipping.
- Items must be new, unused and in the original package.
- Items must include original receipt, invoice or packing slip.
- Please contact Christina Smalls at (602) 248-7787 if you have any questions about our return policies.
- Defective items are subject to our inspection before a refund or exchange is approved.
Before you return an item to us, please send an email to firstname.lastname@example.org stating your reason for the return/exchange. We will reimburse you for your shipping costs when the returned item is received.
A notice will be posted on our website order page if the book is on backorder. Orders will be suspended until the books are received from the printer.
Order Status and Returns
To check on the status of an order or return, please contact Christina Smalls at email@example.com or call 602-248-7787 x463 Monday – Friday 8:00am – 4:30pm.