Troubleshooting

Posted on December 10, 2012 by AAR

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Problem: When I try to log on to AARonline and click Submit, my login information disappears and the page just sits there, I reach an affiliate member page, or I know I am entering the correct email and password but it gives me an error. What do I do?

Solution: There are several possibilities as to why this is happening. Try one or more of the following solutions until the problem is fixed. (These instructions are for Internet Explorer users; for Netscape Navigator or AOL, you may have different names for the buttons/files but the steps should be similar.) You may want to print this page.

Before selecting a solution, follow these steps:

  • At the top of the screen, go to “tools.”
  • Click on “Internet options.”

After following the instructions in the solution:

  • Close your browser window (Internet Explorer, Netscape, etc.) and open a new browser window.
  • Go to www.aaronline.com and try logging in again.  If this does not fix the problem then try one of the solutions below.

Solution 1 – Clear history

  • Select the “General” tab.
  • In the middle section, “Temporary Internet Files,” click on “Delete Cookies” and then click OK.
  • Click on “Delete Files” and click OK.
  • Click OK at the bottom.

Solution 2 – Privacy setting

  • Select the “Privacy” tab.
  • Under “Settings” you will see a slider that will adjust your privacy setting. Medium should be fine; however, in some instances Low is necessary. Move the slider to change the setting and click OK at the bottom. (If you see the word Custom instead of the slider, click on the “Advanced” button. Make sure both first and third party cookies are set at “accept” and then uncheck the box next to “Override automatic cookie handling” and click OK. Now you will see the slider.)
  • Move the slider if necessary
  • Click “Apply” and then “OK.”

Solution 3 – Managed websites

  • Make sure the “Privacy” tab is selected.
  • Under the heading “Web sites” click “edit.”
  • Under the box labeled “Managed Web sites,” search for one of the following: http://www.aaronline.com, www.aaronline.com, or aaronline.com.
  • Click on it to select it and then click “Allow,” then click “OK” at the bottom.
  • Click “Apply” and then “OK.”

Solution 4 – Edit website access

  • Make sure the “Privacy” tab is selected.
  • Under the heading “Web sites” click the edit button
  • Under the box labeled “Address of Web site:” type the following address: http://www.aaronline.com
  • Click “Allow,” then click “OK” at the bottom.
  • Click “Apply” and then “OK.”

For further assistance please call AAR Support at (602) 248-7787 or (800) 426-7274 weekdays from 8:00 am to 5:00 pm.

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